Grocery Store Pickup Results

 Well, the pickup process was actually a bit confusing.  I had set a pickup time for 2PM and I expected that meant I should just arrive there at that time.  No, not quite!  I received an email the evening before that said my order would be ready between 2-7 PM.  What?!

I would receive a "notification" when it was ready.  But they didn't tell me what form the notification would be in.  They had my phone number and email address, and I had unchecked mobile phone text.  Searching their site and even talking to a chatbot didn't reveal anything.  

So in the morning, I called an 877 number to a centralized location.  The agent there couldn't answer my question, but did give me a number to the store customer service desk (CSD).  Amazingly, the CSD couldn't tell me how I would be "notified" either, lacking a smartphone app.

However, some good news!  No sooner had I hung up with the CSD than I got a call from a store shopper saying my order was ready to be picked up.  She even said the shallots were rather soft, did I still want them". (no).  I explained I had some mobility problems but would be there in 15 minutes.  So she said she would keep watch for my arrival (green Subaru SUV).

I got there and got out of the car and someone came out with a cart of bags.  Wrong person, LOL!  But she went back inside and found the right person.  That person came right out, loaded the bags into my car.  Even refused a tip.  She said she was paid to do pickup orders.

It was a wonderful experience and I will do it again.

There were 2 minor problems.  I had clicked on "no substitutions" for every item.  I ordered minced horseradish and got "creamy".  OK, I can live with that.  The other seems to have been my fault.  I wanted Breyer's chocolate chip ice cream and got regular chocolate.  I don't like regular chocolate.  But after reviewing my original order, it appears I clicked the wrong one.

Well, my good neighbors across the street are taking care of 3 grandchildren.  I bet some of them like regular chocolate ice cream.  It will be a gift; they have certainly done more than enough for me!

I haven't tested it yet, but I bet the items I ordered this time will be close to the top the next time.  The Safeway digital loyalty card section notices my routine preferences, so I expect the online ordering one will also do that.