Bad Day

I'm not sure if I sure mention this, lest you all think I'm a crazy person.  But I'll type it out and decide whether to post it afterwards.

I get frustrated sometimes by inanimate objects.  The computer develops a problem that takes time to solve, the car doesn't want to start, old equipment doesn't want to work,  doors suddenly stick, etc.  I'm tenacious about solving problems, but that doesn't mean I don't get angry about them sometimes.

Recently, I'm been trying to download software that claims to let you play old games on modern computers.  By which, I mean that some old games programmed to work on old computers don't work on new ones.  Its usually that old games are in 16 bit processors and new ones work at 64 bit so the old ones just can't can't work fast enough.

My favorite game of all time is Civilization 2.  I understand the game.  There are versions up to Civ6 now that work on new computers.  I don't like them.  Why I don't like them doesn't really matter.

I would just like to play Civ2 again.  There are sites that claim to "upspeed" the old program to 64 bit compatibility.  I can follow instructions, but I have never been able to make those work.  There are some that claim to make it work on a Mac.  I can't get those to work.  And there are sites that discuss how to partion a part of a modern Windows computer to operate in older Windows versions to play old games like Civ2.  I can't get those to work.  Some of the suggestions involved connecting a Windows computer to my Mac (or vice versa) and those didn't work either. 

And apparently, I'm not alone.  While some posters at thge sites claimed to have made the changes work, most said they couldn't in spite of having a decent level on computer experience.

But I made a 2 day try at following the various instructions this past weekend.  I discovered that the options mentioned in the instructions didn't exist or that the options did exist and had no affect or that the downloads (loaded into partition files) were not accessible, etc.

The people who write the instructions might actually be correct, but leave out steps that they consider "obvious".  Or they might be just making stuff up to look smart on a site and never visit there again.  Who knows?

The best suggestion was from a Gen Xer who said he just bought a cheap old Windows laptop that matched the Civ 2 requirements and his Dad was successfully and happily playing Civ2 every few nights.  I'm the age of that guy's Dad...

After several years of fighting about this with the modern computers (because I would really rather not have more computers), I think I will visit the local Windows computer store and see if they have an old one that will play Civ2.  I thought of that a year ago and never followed up on that.

So what does all of this have to do with my anger?  Well, with all the rewiring I had to do connecting and changing connections between my Mac and Windows computers and an old Windows (but not old "enough"), I had this telephone cable that kept getting in the way.

Given the level of frustration I was feeling at the time, I suddenly started yanking on it to get it loose.

It eventually came loose and I lost my telephone signal!  I didn't realize that immediately, of course.  It was only 2 days later when I tried to place a call that I discovered a problem.  I tried to track it down another day.  Then I looked at the end of the ripped-out wire and saw a dozen small frayed wires all tangled.

I was getting ready to email my ISP and request a service visit.  But then a took a pair of scissors and snipped the cord clean.  My telephone service worked again immediately.

It was SO EMBARRASSING!  I'd shorted my wires...

Switching From Comcast ISP To Verizon ISP

Last week, I decided to finally rid myself of Comcast Internet and Cable TV service.  I did not have their internet telephone service because (1) they could not keep my current telephone number and (2) they did not have a good quality rating for it anyway.  I used Verizon for telephone, with a "foreign exchange" (allowed me "local" calls to my friends in the Washington DC area).  The combined services were costing me $210 per month. 

Verizon kept sending me ads for all 3 services at $99 per month.  Of course, I wanted better TV than the basic, but I estimated (from the bill of a friend) that the total cost would drop to about $140 per month.  And with faster internet speed, less or no TV picture freezing (brief, but frequent on Comcast), no modem rental fee, no charge to service failed equipment (Comcast charges for any visit unless you pay a monthly support fee), etc, etc, etc.

So I arranged for Verizon FiOS service.  It was installed Dec 23rd.  I've got some gripes.  The Verizon TV remote control needs to be aimed dead on to register; the Comcast remote could be aimed anywhere in the general direction of the set top box.  I think I can fix that by raising the set top box to a higher shelf and angling it upwards a bit with rubber doorstop wedges.  The Comcast TV listings were easy to read and navigate; The Verizon TV listings are more like navigating a website.  And while the Comcast HD channels were a "bit" randomly numbered, they HAPPENED to have clumped MY favorite channels closely together.  On Verizon, the channels are logically grouped by topic, but my favorite channels are now far apart.  I'll get used to that once I memorize the new channel numbers.

Sounds OK, right?  Not!  So far, I have spent 16 hours in 2 days fighting to get my new email addresses working.  OK, Christmas weekend might not seem the best time, but it seemed to me the best.  Everyone is busy with Christmas stuff!  But I think only the least able Verizon agents were online too.

My Mac Mail was easy to set up with my Comcast service years ago.  Straightforward, no problems.  I got instructions, they worked, I had functional email.  I didn't even have any problem with Comcast when I switched from Windows to Apple.

But, oh boy, am I having problems NOW with Verizon email!  Verizon has many customer support options; telephone, virtual agent, live chat with real agents, user forums, and a downloadable diagnostic program.  The telephone que was 45 minutes, so I tried the live chat (online streaming service).  That was "not available).  So I tried the virtual agent.  My problem was beyond its programming, but it DID offer to connect me to Live Chat (not available according to its own link).  SURPRISE!  Virtual Agent can get me to Live Chat even when Live Chat thinks it is "not available". 

Sadly, I had to pull that little maneuver several times Saturday...

Saturday, into Sunday morning, I contacted Live Chat Agents 4 times.  Here is the problem I was trying to solve (and to anyone who has read this far, type "artichoke" into the comments, so that I'll know).

The agents were Kumar, Carlos, Moad, and Salvador.  I think I went all over the world!  Maybe I need a Li and an Umlak to complete the continents.  I may, yet...

The problem was that, while I could set up email accounts at the Verizon site, and set up the same on my Mac Mail, they wouldn't connect.  At first, I could send emails from my new Verizon address via Mac Mail, but not receive emails from the Verizon server.

The first Verizon Live Chat agent fixed that.  I could send emails.  But then I couldn't receive them.  I discovered he had reset my primary user name from "cavebear2118" to "vze1983ol" and THAT godwful ugly thing was my new email name (as in "vze1982ol@verizon.net").  He also deleted one of my new Verizon email sub-accounts (marksmews) AND even (in his hapless inept attempts at fixing my problem while he controlled my screen, changed my PRINTER connections (as if that had anything to do with the problem.  But afterwards, I couldn't RECEIVE any emails to my new Verizon accounts.

So after an hour of struggling, I went to Live Chat again (only game in town Xmas Eve). THAT agent got me able to RECEIVE emails to the new account, but I discovered afterwards that I couldn't SEND!

I am not a really patient person, but I AM persistent!  The next Verizon Live Chat agent assured me he understood the problem and could fix it.  He got me back to sending emails, but after he signed off, I found I couldn't send them again.

I should mention that setting up email accounts involves specific incoming and outgoing addresses and port numbers, SSL (secure socket layer -whatever those are) choices, user names, STMPs, etc; few of which I know much about (but can enter in the right places upon instructions.  I know how to find those places when asked, but I don't know what they mean.

The 3rd Live Chat agent brought me back to where the 1st one had me, but stated that the Verizon setting were right, my Mac Mail settings were right, so it had to be a Mac problem.  I let him go after only 30 minutes because my Mac Mail works just GREAT with my Comcast email addresses and there is no difference between Comcast and Verizon in that regard.

The 4th Verizon agent smiled when I explained my problem and said he knew exactly what I needed to do to fix the problem because he was familiar with it.  He gave me specific settings to enter and specific ports and where to "allow SSL with authentication".  He sure seemed to know what he was doing!  I was grateful.  But then afterwards, I discovered I STILL couldn't both send AND receive emails (as usual so far). 

I gave up for the night...

I tried again today.  This time, the agent apologised for the problems the previous agents had caused and gave me very different and very specific instructions.  Even told me how to change my primary email address from that awful "vze1982ol" to "cavebear2118".  He explained I was a POP3 on the Verizon FiOS (not the standard POP the other agents had assumed), and gave me specifv port numbers to use in several places.  He included a link to the "24/7 restart" site.  I was thrilled!!!

The link was down...  ROTFLMAO! 

Basically. all YOU will see is that my email address will change (eventually) but not yet.  Iam debating whether to attack this again tonight (it is 12:40 am here).  I'm alert at late night...  Thinking, thinking, thinking...

Well, well, what the hell, I'll go "once more into the breach, dear friends"...