Annoying Recall Notice

 The bad...  My electric Ryobi mower is on recall.  I received an email from them about that.  Directed me to a phone number or a website.  I thought the phone call would be easier.  I was sure wrong about that!

I called the number Friday.  Got an agent quickly (yay).  Gave her all the information she asked for (so they could set up a case file).  She said I would immediately receive an instruction email about disabling the old mower and they would send me a replacement.

I didn't receive an email...

So I called again yesterday.  It was a complete experience of ineptitude!  I guessed (correctly) that they had gotten my email wrong.  Even though I carefully provided it letter by letter (and spoke very clearly).  So this time, I had basic military code words written down for my email address ("Alpha" for A, "Bravo" for B, "Charlie" for C, etc.  

The agent still got it wrong 3 times!  It was maddening.  Even when I asked her to repeat it back to me, she used wrong words.  How can you mistake "Bravo" for "Victor"?  But we finally got that worked out.

Then came my address.  I recognize that my street name is not common.  There is a B where a V seems more likely.  But I gave it to her code word by code word.  And she got that wrong twice.  Apparently, she couldn't type accurately.  And let me say that I'm only saying "her" because her voice suggested she obviously was; not some sense of insult.

We finally got through that.  

Then came the Zip code.  I said 2O6O1, and that didn't register in her computer.  I didn't realize I was talking to a Canadian.  They have letters in their postal codes and in the US it is assumed to be all numbers, so saying O and 0 are the same.  OK, my bad!

Once I figured that out, I corrected it.  And apologized.  I repeated my Postal Code as all numerics.

So she read back all the information I had provided.  And had completed botched almost everything.  Still had my email wrong, still had my street name wrong, still had the Postal Code wrong.  Seriously, how can you confuse the spoken word of "one" with "nine? 

So it was another round of correcting the information. 

That was 45 minutes of idiocy.  She finally did get everything right, because I did receive the promised email of instructions while we were still talking.  And then she said to ignore that.  Apperently, she had to register me with Ryobi/TTI.  ARRRGGGHHH!

She said her system said there was still a problem and put me on hold for 10 minutes.  Came back finally and said it was all worked in their database that I was qualified.  Never mind that they had already said I was qualified for a replacement mower.  I might get the replacement in 2 weeks.  After following the instructions about disabling the old mower.  

And that the original instructions were correct.  In a pdf file I had to download and open, and print.  I have to clip off at least 6" of 2 wires and take before and after pictures.   And send a pic of the model/serial number label.  Which is so small and inconvenient that I'm not sure if I can, and then email it to them.  But that is tomorrow's problem.

I really don't need this kind of aggravation!

My new laptop has only a power plug and 2 USB-C ports.  Can't even plug in a wireless mouse directly

Routine Heat Pump Maintenance

I had a new Trane heat pump installed late last Summer.  I had gotten tired of basic brands failing to the point of needing replacement every 5-8 years.  Somewhat painfully expensive, but it was about the best available (quiet, efficient and should last 12-15 years).

I am a bit slack on maintenance.  

So, funny story!  The installer called me and said it was due for "Fall" maintenance.  They said they sent a post card and I hadn't responded.  And that it had to be scheduled by the following week or I would miss out on this year.

Well, statements like that immediately raise red flags in my mind.  Sounded like spam.  So I checked my files and found the company that called was the installer (I had forgotten their name) and the phone number did match the one on the installation record.  

So I called, expecting they wanted to schedule a maintenance visit for next October.  I could understand that they wanted to make sure the heat pump kept running during the 5 year warranty.  So, OK, I can write a visit for next October on my calendar..

Turns out that they have a different definition of "Fall" than I do.  So a confusing conversation ensued.  I'll repeat it as best I can...

Company:  We need to schedule a Fall maintenance visit.  It's included in your purchase.

Me:  OK, when?  (I'll accept a free maintenance visit)

Company:  Monday.

Me:  Monday when?

Company:  Next week.

Me:  For "Fall" maintenance?

Company:  Yes.

Me: But Fall is 8 months away!

Company:  Yes, but if we don't schedule it now, we close the books next week!

   --------

OK, to shorten the confusion, I'll mention that they live with Fall/Winter and Spring/Summer maintenance schedules.  So in company lingo, they just say Fall and Spring.  I finally figured out they were talking about Last Fall and This Winter!  LOL!

So of course I scheduled a visit.  The guy who came did a good job (so far as I can tell).  Blew out some dust, tightened some screws, hooked up some equipment that (as I asked him to explain for future understanding) tested air-flow, temperature input/output, and internal electrical connections, etc.

Everything was working fine.  😍

But there was a slight problem left over from the installation.  The installer disconnected my self-installed humidifier.  I don't know why, but it was deliberate because he installed a sheet metal patch over the hole where the control was and left the wires hanging.  

I'll be kind, and assume he meant to reinstall it after he had the basic system instaalled and test.  But the fact remains that he didn't.  And I had been struggling to understand the circuit diagrams in order to reconnect the wires and replace the control dial.  And failed.  A picture is worth a 1,000 words but a circuit diagram is useless to me.  

So since I had a guy here, I asked if he could just connect the wires easily.   I mean, it was their company that disconnected them.  And I apologized in advance if humidifiers weren't his problem.  He said he knew all about them and looked at the wires and parts.  Took the cover back off the inside air blower.  Looked for where the humidity-detector should attach.  

Couldn't reattach it with what he had.  System is 240 volts, and the humidity-detector is 120, so it needs an adapter.  Plus "spade-joints" (a kind of wire terminator plug on - yeah I don't know those either).  Well, his maintenance kit doesn't come with those.  

I am scheduled for Spring/Summer maintenance in June.  He said to remind the Company then, that I need those.  OK.

The good news is that this has been a damp Winter and the humidifier wasn't needed much (in past pre-humidifier years, my lips cracked, the cat were static-shocked during petting, and I could turn on my bedside fluorescent light by just touching the metal base).  And I had an old single room humidifier in the bedroom set up again.  So an easy Winter.

So I got through Winter anyway, even with the central air one not working.  But I sure intend to make sure they get it rewired properly at the Spring/Summer maintenance visit!

I am still cracking up over the confusing phone call scheduling yesterday's visit...  You have to accept the strange conversations in life sometimes.