Last night around 10:30 pm, I lost access to one of my 3 email accounts.
I spent the better part of 12 hours trying to get it working again and only managed to lose access to ALL 3 accounts. I boiled, I steamed (taking an hour off at 6 am to rip the grass away from the front yard trees and prune a few wayward branches in frustration management). I had tried to find a way to reach Verizon but could only get a dumb computer assistant that was worthless. Verizon does NOT want you to reach an actual human being...
I was so angry I was QUIVERING. I wanted a HUMAN on line to solve this problem! I am sorry to say that I wouldn't let any of the Mews up on the computer desk. I couldn't handle the distraction.
About 9:30 am I finally remembered that I had old paper bills from Verizon and THOSE had a customer service telephone number. AHA! I had a telephone number, and it got me right through to a human (probably few people have that number now)!
It took HIM (matter of chance) an HOUR to fix the problem after I let him take over my computer (and I have to say that almost every serious computer problem I've ever had has been solved SMOOTHLY that way). I had to keep entering a password (must be Verizon policy since he could see what it was) but it did make me feel involved and gave me the illusion of privacy.
Watching the onscreen typing from the Verizon rep was a hoot. He types as badly as I do. He kept deleting keystrokes, LOL! But he fixed it and that's all I really cared about. My emails accounts are working again.
But you won't guess the sweet part of the frustrating hours on line...
Iza put her precious purple softy-mouse at my feet while I struggled.
When she comes in from the deck sunpuddle, I will start a DVD nature show and give her as much laptime as she wants... And she is getting extra treats tonight.
6 comments:
Maybe it's that NSA scandal that messed you up with Verizon. :)
She wanted you to feel better. Hope you do.
Sweet sweet Iza - worth her weight in gold :-)
Oddly enough, I've never had any problems with my hot mail account. That said, I'm going to go find some wood to knock on - ha ha...T.
Awww, Iza wanted your attention. What a sweetie she is. My son-in-law fixes my computer when things go wrong. He does it remotely by going into my computer also. It's so cool and has saved him bundles of gas now that he doesn't have to drive up here to fix things. I wouldn't be able to have a computer or barely do anything with one if we didn't have him to get us out of trouble.
Iza was so kind - she must have figured that you were cranky and tense and needed comforting and a distraction.
I'm so pleased that you were able to get the problems fixed. I'm fortunate in having a good ISP that has an outstanding help desk staffed by locals during local business hours. The quality of their help desk is one of the reasons I recommend them; the other is that I rarely have to use the help desk.
In years past, I would experience panic attacks when my computer failed in any way. It was pathetic - I was a complete emotional wreck. I've addressed that by finding a very competent, very local PC technician, and now I cope much better because I have an action that I can take: ring my nice man, confident that he will respond quickly and be kind about my anxiety levels.
Megan
Sydney, Australia
That was a precious dear thing Iza did. I am not surprised that you understood her offering. I wuld have too.
Post a Comment