Back in late February I placed a 1-click order on Amazon. I glanced casually at the cart first, but I didn't notice I had a big recliner chair on the list that was a serious "maybe". And when the order confirmation email came back I was all "yeah, yeah" and didn't review it carefully. So I had ordered a big recliner chair I wasn't certain I wanted... My bad!
So when I did look at the order confirmation, I was somewhat surprized to see I had ordered the chair. I contacted Amazon and they told me that, since it was a 3rd party order, I could cancel but would be responsible for return shipping. I contacted the manufacturer and they said that since the order was already in production, it was not cancelable. I asked if I could get it in black to match my decor better, but they said it only came in "chocolate".
The whole time schedule was kind of a joke. I received an email in early March saying it would be delivered on April 20th. When I looked up the tracking history recently, I discovered the chair had been shipped to a local freight company on March 15th and was sitting in a warehouse only 90 miles away. It took them 5 weeks to deliver it from there?
A little history... Back in the mid 90s, I found a cushioned upholstered rocker/swivel chair I liked at a local store. It came in peach, aqua, or butter. Aaccckkk! But, liking the chair, I emailed the manufacturer and told them I loved the chair but could I get it in black and an ottoman as a special order? They replied that they were flattered and willing, but I would have to order 2 chairs AND send them the fabric (and told me how much was required for 2 chairs and the ottoman). Well, I wanted 2 chairs anyway...
I had to visit several fabric stores before I found one with enough black fabric that seemed durable enough. I send the fabric to the manufacturer along with their email and a letter from me with more details. 2 months later, the chairs arrived. The freight company told me that delivery was merely off-truck, so I had to arrange for a local delivery company to pick it up from the freight company and deliver them in "room of choice" (as I learned the term was later). I only discovered afterwards that the chairs were lighter than I thought and I could have just carried them from the freight truck at the street into my house on my own, but you live and learn.
I was happy enough with those chairs was over 20 years. But springs sag, upholstery wears out, and everything begins to fall apart eventually. I spent a lot of evening time sitting in one of the chairs, and when Dad was her for 2 years, he practically lived in the other. Time for a new chair!
I considered a cushioned rocker/swivel arm computer chair. I find them comfortable. But when I stretch my legs out on the ottoman and cat curls up on my legs, that gets a bit uncomfortable with the weight on my unsupported knees. So I decided to get a recliner.
OK, so much for the previous chairs. I got my money's worth out of them.
So, I had spoken to a freight representative and she explained that they would do "inside delivery", which was great because the chair weighed 175 pounds. I live in a "split-foyer" house with the basement on surface level. The front door is up 6 outside steps. You enter the door and there is a 3'x5' landing. You can go up down a half flight of stairs to the basement or up a half flight to the main level. It's a ranch house built on a surface basement and there is an attic.
So "inside delivery" sounded good. I sure can't get 175 pound chair up the half flight of stairs myself. But 2 days ago, I called to confirm the delivery date and confirm the "inside delivery" (I've had some surprises before when truck drivers didn't agree with company policy). Sure enough, it turns out "inside delivery " means through the front door (or garage or side door) AND NO FURTHER.
Well, damn, if it just goes into the landing inside the front door, I can't even close the door! So I considered possibilities. My first thought was a bribe. If the deliverers had to carry the box up the outside steps annyway, maybe $20 (or $40 dollars if there was too much hesitation) would get it up the half flight of stairs. I could deal with it from there. My second thought was to have it delivered into the garage, so I pulled my car out the morning before delivery. The third possibility was to let them bring the box to the front steps and then threaten to refuse delivery and point out that "up the stairs" was a shorter distance than "back onto the truck".
As an aside, one of my first government jobs was getting furniture delivered to Congressional State and District Offices, and I learned a bit about whgat it took to get deliverers to bring furniture into awkward offices, LOL! I will add that option 1 about cash bribes was not an allowed option.
The delivery was scheduled between 8am - 5 pm (and you thought cable companies were bad). But I know that the delivery routes are carefully planned and the items are packed on the truck to empty from the back to the front. So first thing this morning, I called the freight companies and asked approximately where I was on the route. The person I spoke to checked and said, "Well, you seem to be in the middle of the delivery route, so my best guess is between 11 and 2". Well, that was better than 8-5...
He arrived at 4:40... You can't win even when you ask the right questions sometimes. And he arrived alone. No helper. And he said the box looked "pretty beat up". Those are NOT words you want to hear!
But lest you think this is a disaster post, rest assured all worked out better than I expected!
First, he said "Let me bring the box to the front door and we will open it up and examine it for damage. [My jaw drops].
Second, he rips the box apart and we examine the 2 parts of the chair in great detail. I mean, HE is looking for damage too as if it was his chair. We couldn't find the least bit of damage.
Third, he picked up the back of the chair and went in the front door. I helpfully pointed to the top of the stairs, and he brought it right up to the top of the stair!
Fourth, he was not so sure about getting the heavier base of the chair up the stairs, so I grabbed one end and said "we both can". It was awkward for me holding the top end and walking backwards up the stairs, but it went fine.
And he handed me the e-ticket to sign and walked back to the truck and drove away. I owe him a very positive review to his company about his help. I hope it gets him a bonus...
So I had these 2 pieces of chair sitting at the top of my stairs... I have things for that. I built a wooden base with wheels years ago and put the the base on it to push to the spot in front of the TV. The back was simply carryable.
I had expected more assembly (like attaching the chair legs and the handle that lifts the human leg support), but everything was installed. Attaching the back to the base was easy. It fits down onto 2 heavy metal tapered attachments. There was a satisfying "CLICK" as they meshed.
And then I sat on it. More properly, I should say I :SANK: into it. The recliner handle isn't exactly where I would have put it (being a little forward of easy reach), but it worked fine. The back is high enough to provide great head support in soft comfort. I was a bit confused at first that the reliner handle didn't ALSO unrecline the footrest, but discovered that the footrest returned to "unreclined" position with just a little downward pressure.
I miss the swivel ability of the previous chairs, but you can't have everything.
The cats are in love with it! The arms are so wide and cushioned that Iza fell asleep on my right arm and Marley purred awake on the left. I'm sure I will see Ayla there soon.
I'm glad it all worked out okay in the end. Weird things do happen with delivery/logistics companies, but even so, having it sit only 90 miles away for 5 weeks is frustrating. Glad that the cats all like it. You can always gift it to them and buy yourself something else if you decide that it really doesn't suit you. Good luck!
It's a very nice chair, but no way was it in production good five minutes after you ordered it. Amazon is usually better at customer service than this.
It looks like a very nice and comfy chair. I am glad the delivery went well with the cooperative driver.
A couple of years back I had a six foot ottoman delivered. I was home on my own so said I would go and open the garage so we could put it in there until Ivor came home. I came back out and instead of backing over to the garage he had put the ottoman on the ground where he was parked about 50 yards away. I said I would give him a hand to carry it to the garage but he said he wasn't paid to do that, got in the truck and drove off. Foolishly I had already signed before I opened the garage door.Now I make sure everything is done and checked before I sign. I rang the manufacturers who said they would contact the delivery company but I never heard any more from them. Rain was forecast so I had to ring a friend to come and help me get it indoors. Needless to say I wrote a stinking review for them.
I love the color and it sounds as if everything worked out purrfectly.
I am glad it all worked out. It is a shame it was sitting in a warehouse for so long though.
Ha! Imagine those five weeks that your kitties missed out on being comfy in the new chair with you:)
Glad it all went well, and that all is A-OK with that big huge recliner!
That's a very comfy looking chair! Looks like the head rest is big enough for a cat to sleep on too; a place for all three cats.
Delivery never turns out the way the company says. Sigh!
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