I had a new Trane heat pump installed late last Summer. I had gotten tired of basic brands failing to the point of needing replacement every 5-8 years. Somewhat painfully expensive, but it was about the best available (quiet, efficient and should last 12-15 years).
I am a bit slack on maintenance.
So, funny story! The installer called me and said it was due for "Fall" maintenance. They said they sent a post card and I hadn't responded. And that it had to be scheduled by the following week or I would miss out on this year.
Well, statements like that immediately raise red flags in my mind. Sounded like spam. So I checked my files and found the company that called was the installer (I had forgotten their name) and the phone number did match the one on the installation record.
So I called, expecting they wanted to schedule a maintenance visit for next October. I could understand that they wanted to make sure the heat pump kept running during the 5 year warranty. So, OK, I can write a visit for next October on my calendar..
Turns out that they have a different definition of "Fall" than I do. So a confusing conversation ensued. I'll repeat it as best I can...
Company: We need to schedule a Fall maintenance visit. It's included in your purchase.
Me: OK, when? (I'll accept a free maintenance visit)
Company: Monday.
Me: Monday when?
Company: Next week.
Me: For "Fall" maintenance?
Company: Yes.
Me: But Fall is 8 months away!
Company: Yes, but if we don't schedule it now, we close the books next week!
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OK, to shorten the confusion, I'll mention that they live with Fall/Winter and Spring/Summer maintenance schedules. So in company lingo, they just say Fall and Spring. I finally figured out they were talking about Last Fall and This Winter! LOL!
So of course I scheduled a visit. The guy who came did a good job (so far as I can tell). Blew out some dust, tightened some screws, hooked up some equipment that (as I asked him to explain for future understanding) tested air-flow, temperature input/output, and internal electrical connections, etc.
Everything was working fine. 😍
But there was a slight problem left over from the installation. The installer disconnected my self-installed humidifier. I don't know why, but it was deliberate because he installed a sheet metal patch over the hole where the control was and left the wires hanging.
I'll be kind, and assume he meant to reinstall it after he had the basic system instaalled and test. But the fact remains that he didn't. And I had been struggling to understand the circuit diagrams in order to reconnect the wires and replace the control dial. And failed. A picture is worth a 1,000 words but a circuit diagram is useless to me.
So since I had a guy here, I asked if he could just connect the wires easily. I mean, it was their company that disconnected them. And I apologized in advance if humidifiers weren't his problem. He said he knew all about them and looked at the wires and parts. Took the cover back off the inside air blower. Looked for where the humidity-detector should attach.
Couldn't reattach it with what he had. System is 240 volts, and the humidity-detector is 120, so it needs an adapter. Plus "spade-joints" (a kind of wire terminator plug on - yeah I don't know those either). Well, his maintenance kit doesn't come with those.
I am scheduled for Spring/Summer maintenance in June. He said to remind the Company then, that I need those. OK.
The good news is that this has been a damp Winter and the humidifier wasn't needed much (in past pre-humidifier years, my lips cracked, the cat were static-shocked during petting, and I could turn on my bedside fluorescent light by just touching the metal base). And I had an old single room humidifier in the bedroom set up again. So an easy Winter.
So I got through Winter anyway, even with the central air one not working. But I sure intend to make sure they get it rewired properly at the Spring/Summer maintenance visit!
I am still cracking up over the confusing phone call scheduling yesterday's visit... You have to accept the strange conversations in life sometimes.
1 comment:
Here, of course, it's all about air conditioning for summer. It's a challenge to find any air conditioning technicians who can visit at short notice during summer, so routine maintenance is always scheduled during winter. This year has been especially humid in Sydney. Our summer was said to be similar in dew points at times with Australia's northern-most capital City, Darwin - and it's only 850 miles from the equator. The consequence is that we've had our air conditioning on when the outside temnperature is lower than 86 - which, in the past, has been a bit of a benchmark for whether we switch the air con on or not. The long-range forecast had been for a hot dry summer in Sydney, but where we are, close to the coast, we got hot, humid and quite a lot of rain. Lovely (not!!!)
Megan
Sydney, Australia
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