Thursday, May 30, 2019

Frozen Indecisively

Have you ever hit a decision where you kept changing your mind?  I had that problem the past week and that sort of thing really gets me locked-up internally and I can't really get anythng else done until I resolve the issue. 

It doesn't have to be a really serious problem like a decision about medical treatment or a big financial decision.  Just something where you can't make up your mind.  Military training teaches you (I have read) to deal with a 50-50 decision by just choosing one.  But my profession was an an analyst and the thought there is that nothing is "50-50".  That there has to be some additional information that will make it at least 51-49...

My issue this past 2 weeks was my riding lawn mower.  A little background...  I mowed the family lawn starting at age 12 (and hated it).  I got several summer jobs at 15-16 (and hated it).  My first serious Summer job was mowing lawns at an army base during Summer Vacation (and I hated it).  And I still had to mow the family lawn (1/2 acre) until I left for college.

Not-very-fun story:  The month I left for college, Dad bought a riding lawn mower because my brother (who was only 2 years younger) simply refused to mow the lawn, and Dad sure didn't want to use the push mower). 

At my first 2 rental houses (with other people), part of my contribution to the general maintenance was (naturally) mowing the lawn.  When I bought my house, I had to mow the lawn.  When I bought the house, I was broke and owed my parents money for the down-payment.  When I paid that off in a year, I had to replace the old car. 

So, don't be surprised that my first voluntary purchase was a Riding Lawn Mower!  I was thrilled.  It was a rather cheap model but I kept it going for 11 years.  By that time, I could buy a GOOD One.  It is 18 years old and needs serious maintenance.  I can do the basics, but this time it is suddenly hesitating, then stalling.  If I let it sit for about 15 minutes, it starts right up again and runs well for another 10 minutes, then hesitates and stalls again.

I decided it was time for a new riding mower, and equipment always gets better, right?  I am a True Believer in Consumer Reports magazine ratings.  They never steer me wrong.  So when I looked and saw that Jogn Deere riding mowers were the top 4 rated ones, I felt certain that I should choose one of them.  I found 2 that seems to suit me.

But, as I've mentioned, I'm an analyst, and I read the negative reviews of those mowers on other sites.  I was shocked by what I read.  Apparently "new" is not always better.

The first thing I learned was that virtually all riding mowers made in the US are made by a single company with minor differences (according to brand names) about the engine and deck construction.  Like major brands and store brands of canned beans etc all mostly coming from the same producer.

The complaints I saw involved 3 problems.  Most new riding mowers use "hydrostatic transmissions".  I won't pretend to understand the details, but it seems that they are cheaper to build.  The cons are that they lack durability and require frequent maintenance. and are not good under load (hauling a trailer or mowing up even mild slopes.

The 2nd problem was that most of the newer engines are damaged by ethanol gasoline (the routine gas at gas stations).  You can by premixed gas at auto shops or a stabilizer yo add yourself.  Either way, it doubles the cost of fuel.  That adds up.

The 3rd problem is they are more expensive to maintain and repair. 

I didn't just look at one site about this.  I searched several.  They all said about the same thing.  And some were so technically detailed about the problems (many by repair-persons), that I had to accept their negative opinions about the newer riding mowers. 

So my option was to have the current one repaired again, hoping that in a few years, the current problems would be solved.  Basically, up to $400 for the current one this year vs $2,000 for a new one that would be more expensive to run and maintain and could well be expected to last only 5-6 years.

So tht has been keeping me uncertain in the day and worrying at night.  I had "bad lawn mower dreams" 2 nights.

To make it worse, "Angies List", a site that collects user ratings of business and denies business postings gave the only local repair shop I have used for lawn mower repair a C rating.  But I looked at that closely. On the lawn mower repair only, they got seventeen 5 ratings, seven 4 ratings, one 2 rating, and one 1 rating.  And the bad ratings were for "promptness".  And they got a good rating for price. 

So I delivered the riding mower to them Tuesday.  Sure enough, they said it would be a week before they got it up on their bench to provide a detailed estimate and a week after that before the work was completed if I accepted their quote. 

The good parts were that the desk clerk you writes the repair ticket seems to know exactly what I was describing about the hesitations and stalls.  And the guy "around the back" where I actually turned over the mower  asked a few good question and wrote down my answers.

So...  I bet it will take 3 weeks and the mower will be working great for a few more years.

Meanwhile, I'll have to use the battery-powered push mower a couple of times.  A battery lasts 20 minutes on that (but there are 2 of them).  So I'll have to mow the lawn in pieces. 

But at least I finally made a decision about whether to replace the current mower.  I slept well that night and got busy outside the next day.  Nothing like having a weight off your shoulders...

I'm going to send Consumer Reports a letter asking about their ratings.  But I suspect they will say they rate existing products and are not really in the business of comparing then to older ones.  Seems fair.


3 comments:

Megan said...

Mark - it's not all that uncommon for newer models to be not as good as older models in some regards. Apparently the latest smartphones have more functionality than ever before but ... the quality of the batteries hasn't kept up, so the average battery life on a brand new smartphone may be even shorter than it used to be because it's now using more battery power to do these extra things.

Last time I bought a lawn mower, I went back to the specialist store where I'd bought the previous one and would have been happy to have purchased the same brand. They no longer stocked them. They said that the manufacturers were so committed to having their mowers stocked in the largest of our hardware chains - the equivalent of your Home Deport I guess - that they had been prepared to modify the specs of the mower to reduce its cost (and lower the quality). The specialist store couldn't compete on price but also didn't want to sell customers an inferior machine, so they'd stopped stocking them.

Given that we're in a drought, I don't use the lawn mower all that much. And, in fact, I may not need to get it out again until October and only then if we have decent rainfall. Water restrictions start in Sydney next week. We're okay for water for the garden, as we've installed large rainwater tanks that we can use.

I hope the repair goes smoothly and you get your machine back in fine working order.

Megan
Sydney, Australia

AnnDee said...

Mark, I've been worried about you because you haven't been posting, even in Mark's Mews. I was delighted to see you're back.

Being of the "use it up, wear it out, make it do, or do without" persuasion, I think you made the right decision. The guy who has worked on my (5) sewing machines has terrible reviews, but I've never had a problem with him... well one monor problem. He said a new belt would never break, and it broke. Other than that, no problems.

pilch92 said...

Glad you made a decision. My problem is once I make one, I begin to doubt my choice, hopefully that won't happen to you.

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