email: cavebear2118 AT verizon DOT com

Saturday, December 10, 2016

Trailer Tires

Some things are just frustrating!  One of my trailer tires went flat 2 weeks ago.  It was just rubber fatigue.  They are 20 years old.  There are cracks on the sidewall.  So...  time to replace both of them.  I called a tire store and they were all snooty about "trailer tires".  They want to sell you high-end all weather tires for cars.  They said they could special order them for $150 per tire.

So I went to a trailer company.  THEY were overwhelmed by putting snowplows on trucks, but did have a combination tire and rim available for $120 each and they had 5 of my size in stock.  I said OK and drove right over.

They didn't have 5 in stock.  In fact, they had none.  The person I had talked to was embarrassed.  Her computer said they had 5 and they didn't. 

I mentioned to her that I had worked for a tire store once and as assistant manager (responsible for tires among other things, we came up one tire short in inventory check and they took that out of my salary.  She was amazed but apparently that doesn't happen these days.

So I had to special order 2 tire/rim combinations for delivery last  friday.  Prepaid with an assurance that I would be called immediately when they were received.  Guess what didn't arrive Friday?

So I asked about the next delivery and that was Monday.   On Tuesday, they were still unloading the truck into the storage area.  Sure to have it complete Thursday.  But certain my tires were on the truck. 

Haven't heard from them yet.  Tomorrow I'm calling again.  Fortunately, my need for the trailer is not urgent.  But I hate unsettled matters.

1 comment:

Megan said...

I hate lousy lousy customer service. Not. Good. Enough.

Megan
Sydney, Australia