So I went to Lowe's because Home Depot said they had the same (Duron Aztec Rouge) paint color in Valspar. Well, of course Lowe's had no idea what I was talking about. According to their computer, they had no such color.
It was maddening!
But I had info with me... And all I wanted was a color card. Lowe's sells Valspar paint. I had the closest Valspar color name with me. They couldn't find it! Not the color sample card or even the color. And Valspar had it on their website. But Lowe's couldn't find it in any of their colr sample cards.
I showed the paint guy the formula for the paint, but he didn't understand it, which was frustrating. Paint color is defined in 3 numbers. Hue, Saturation, and Lightness. All paint companies understand that. That is HOW they define their colors. If *I* worked in paints, I would make sure to understand that.
My original color was Hue, Saturation, and Lightness 4, 46, 84. I found that Valspar "Hearts Afire" was only one number different. But they couldn't even find that in their own line of paint.
But I also had a Pittsburgh paint name of the litterally same color with me. One number different in a different category. Lowe's could find THAT! They mixed a quart of paint for me.
I probably don't even care much if there is a slight color mismatch. Its a black-out bedroom and the color hasn't faded much after 25 year but maybe some. Better a close match than bare plaster patch, right?
But this experience of color matching is really reinforced my conviction that even the "experts" in retail sales haven't the slightest idea of what they are really doing. They just learn "the system" and are good little employees.
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1 comment:
In defence of the employees, I would expect the store or even the paint company to provide them with training. That's what wkuld happen if the business was genuinely committed to customer service.
My other comment is: how does everyone else cope? You'd done your research prior to visiting the store and you knew what you wanted. You still encountered barriers. How do customers who don't have as much information, who perhaps don't have the confidence to ask questions and challenge what they're being told in the store, who might not have fluent English - how do all those customers achieve a satisfactorg outcome?
Megan
Sydney, Sydney (travelling in Canada with a borrowed device)
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