A little over a week ago, Iza managed to knock my camera off a shelf and down the stairs (SEE HERE). It just wasn't working right when it worked at all. I did some research and decided on a replacement. The order confirmation came back with a delivery date of Feb 25-March 12, so I was delighted that it arrived yesterday.
Today, I opened the box to charge the battery, read the feature instructions, load the software, etc. Oddly, I couldn't get the battery to fit in the charger. Nor would it fit in the camera. Its a special Li/Ion battery with a rectangular shape. Checking the manual, I noticed that the required battery had a different model number than the battery in the box.
I called the retailer. First, they said Canon only used one model battery (NB-90). Since I was holding an NB-5L and the manual listed an NB-4L, I knew THAT was wrong! I finally convinced them that there was more than one battery type, and they checked. Then they said they would be happy to send me the correct battery at no charge (gee, how kind of them). And said "thank you for calling".
WHOA! They didn't have my name, address, or order number, so I yelled "don't hang up"! They (reluctantly it seemed) let me give them the order number and promised to ship the correct battery tomorrow and send an email confirmation.
Why do I have the feeling they won't... I mean, they tried to get me off the phone without any idea where to send a new battery! I fear I will have to return the whole package and demand a refund. And then order a new camera. And apparently there really aren't any more of this model available because there is a new version out (with all kinds of features I actively do not want (like a touch screen).
I already had crossed off the other cameras on the Consumer Reports list for various reasons, so I don't know what I would choose.
I sure hope they send me that replacement battery!
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Separate news... A brother/sister littermate pair of cats lost their
Bein suddenly and need a home. They are in NJ right now awaiting their
fate... We are sure SOME of our readers have room for 2 sweet cats or
may want to nicely domesticated ones as their first cats. Please leave
us a comment if you can help.
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3 comments:
Been down that road but at least they were accomodating in sending another battery.
Oh boy... I hope they send you the new battery.. what a pain!
I am amazed about them not asking who and what address and the order # though. I would sure hesitate to ever use them again.
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